Plantronics Savi W720 Wireless Headset System
The Savi W720 is our three-in-one wireless headset system designed for professionals who manage calls across multiple devices throughout the workday. With seamless connectivity to your desk phone, PC softphone, and mobile device, the W720 eliminates cable clutter while delivering enterprise-grade audio clarity.
We engineered the system around DECT 6.0 wireless technology for secure, interference-free communication up to 350 feet from the base. Whether you’re on a conference call via your computer or answering your desk line mid-stride, the intuitive call management controls let you switch between devices with a single touch. The over-the-ear wearing style and cushioned ear pad provide all-day comfort during back-to-back meetings.
Our tri-device architecture means you’ll never miss an important call — the system intelligently prioritizes incoming calls across all three lines, and you decide which to answer without juggling multiple headsets or handsets.
System specifications for the W720
Three-way connectivity for unified communications
The W720 base station acts as a central hub for all your communication endpoints. We include a desk phone interface cable (compatible with most major PBX systems), a USB connection for PC-based softphones like Microsoft Teams or Zoom, and built-in Bluetooth for pairing your smartphone.
You can have all three devices connected simultaneously. When a call comes in on any line, the base flashes a visual indicator and your headset alerts you — press the call button to answer whichever line you choose. If you’re already on a PC call and your desk phone rings, you can put the first call on hold and switch over without removing the headset. This architecture mirrors the multi-line management office workers have relied on for decades, now delivered wirelessly with a single comfortable headset.
DECT 6.0 wireless range and audio performance
We chose DECT 6.0 technology because it operates on a dedicated frequency band separate from Wi-Fi and Bluetooth, eliminating the dropouts and interference common in crowded office wireless environments. The result is crystal-clear audio even when you’re 350 feet from your desk — enough range to walk to a conference room, grab coffee, or visit a colleague’s workspace without losing connection.
Wideband audio and noise canceling
The W720 delivers wideband audio (150 Hz to 6.8 kHz), capturing the full tonal range of the human voice for more natural-sounding conversations. Our noise-canceling microphone uses a directional pickup pattern to focus on your voice while filtering ambient office chatter, keyboard clicks, and HVAC hum. On the receiving end, SoundGuard technology protects against acoustic shock from sudden loud noises on the line, and anti-startle features smooth out abrupt volume spikes.
All-day wearing comfort and battery life
The over-the-ear monaural design keeps one ear free to hear colleagues or office announcements while maintaining full call audio in the covered ear. We use a leatherette cushion that balances softness with breathability — even during marathon call days, the headset remains comfortable without creating heat buildup.
The lithium-ion battery delivers up to seven hours of talk time on a full charge. When you’re not on a call, the headset sits in the base’s charging cradle, so it’s always topped up and ready. For users who spend even longer on calls, we offer an optional second battery — swap it in mid-shift without interrupting your workflow. The headset weighs just 0.7 ounces (headset only, excluding base), light enough that you’ll forget you’re wearing it.
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Common questions about the Savi W720 system
Yes, the W720 connects to your PC via USB and is compatible with all major softphone platforms including Microsoft Teams, Zoom, Skype for Business, Cisco Jabber, and others. The headset’s call controls (answer, end, mute) function natively within these applications. For the best Teams experience, we recommend the system be configured through Plantronics Hub software, which provides full integration with Teams call controls and presence status.
The W720 base supports three simultaneous connections: one desk phone via the RJ-9 cable, one PC via USB, and one mobile device via Bluetooth. All three can remain connected at once, and you switch between them with a single button press on the headset. Incoming calls from any line alert you through the headset, and you choose which to answer.
The W720 provides up to 350 feet of range from the base station in typical office environments. Actual range depends on physical obstacles like walls, metal structures, and interference from other wireless devices. DECT 6.0 technology operates on a dedicated frequency separate from Wi-Fi, so you’ll experience fewer dropouts than with Bluetooth-only headsets in crowded wireless spaces.
If your desk phone lacks a dedicated headset port, you can use the Plantronics HL10 handset lifter accessory. The lifter physically raises and lowers your handset when you answer or end calls from the headset, enabling remote call control. Alternatively, if your phone supports electronic hook switch (EHS), an EHS cable provides the same functionality electronically without a mechanical lifter. Check your phone model’s compatibility on our accessories page.
The W720 battery delivers up to seven hours of talk time per charge. When the headset is docked in the base station, it recharges automatically. If you need longer runtime, we offer an optional spare battery that you can hot-swap during a call without dropping the line. Standby time when not actively on calls is several days, so the headset remains ready between uses.
The Plantronics Savi W720 is hearing aid compatible and meets TIA-1083 standards for reduced interference with T-coil equipped hearing aids. The adjustable volume controls and wideband audio also help users with mild to moderate hearing loss by delivering clearer, fuller voice frequencies compared to narrowband systems.
Yes, a single W720 base can support up to four Savi headsets simultaneously. This is useful for conference calls where multiple team members need to listen and speak on the same line, or in shared workspaces where several users want wireless freedom from a common base. Each headset maintains its own battery and mute control independently.